Frequently Asked Questions

How can I place an order?

Browse through our products and collections. When you have found the product you would like to buy, and have selected the correct size and desired colour if relevant to your product, and then simply click on ADD TO CART. If you would like to purchase more products follow the same easy step. When you are finished and want to proceed with checkout click on PAY SECURELY NOW. You can also click on your Shopping Bag icon also located on the top right corner to view your products and to proceed with the checkout process.

Which size should I choose?

If you are unsure about which size to get, please refer to our size guide which shows hip and waist measurements in inches and centimetres and how we cut the sizes for our Leather Belts. If you need any additional information about sizing or if you don’t see your size available and would like us to make a bespoke piece please contact us with the style and size you would like.

What payment methods do we accept?

We accept all major credit cards, debit cards and payments made using PayPal.

Is it safe to use my credit card online at Black & Brown London?

At Black & Brown London, your personal online security is of utmost importance to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company. Please also note that we do not store any card details ourselves.

How will I know if my order has been received?

An automated confirmation email will be sent to you as the order is being processed.

How will I know if my order has been sent out?

You will receive an email when your order has been dispatched along with the tracking information if applicable.

Can I cancel my order?

Please contact us immediately if you wish to cancel your order. As long as the products have not been dispatched we can offer you a full refund.

Can I pre-order out of stock products?

As all our leather belts and accessories are made in limited quantities, we may quickly run out of stock in certain sizes. However if there is a particular style or size you are after we will do our best to get one for you. Please contact us with the style/size/colour you require.

Do you offer a Bespoke service?

Yes, we do offer a bespoke service, please kindly contact us with any requests.

Do you ship to multiple addresses?

Unfortunately, we only ship to one address per order, the address to which the payment card being used is registered. This is just to ensure non-fraudulent use of your card details.

Do you ship outside of the UK?

Yes, we ship worldwide. Please refer to our Delivery Information page for prices.

Do I need to sign for my order?

Please note that all orders sent via a tracked service will require a signature upon receipt.

What if I’m not in to sign for the delivery?

In the event of you not being able to receive the parcel, Royal Mail/FedEx will leave a card with details on how to collect your package from the nearest post office or to re-arrange a delivery at a more convenient time.

Where is my order?

We aim to dispatch all orders within 48 hours. Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number where applicable.

Please note in some instances we will tailor make the belt for you which may take a little longer. We will always notify you of the dispatch time.

My order is incorrect, what should I do?

We will always do our best to send you order in full with the correct items. If the item you received is incorrect, please contact us within 48 hours of receipt quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt to return the item. Products returned because they were incorrect will be refunded in full excluding any discounts applied at time of sale, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

My order is faulty, what should I do?

If the item you received is faulty, please contact us within 48 hours of receipt quoting your order number, your name and address, details of the product and whether you would like a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt to return the item. Products returned because they are faulty will be refunded in full excluding any discounts applied at time of sale, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

If your tracked package is damaged upon receipt please advise the courier, there is normally a box which you can tick to say it has not been received in perfect condition when signing for your shipment.

What is your Returns Policy?

If you are not fully satisfied with your purchase we will be happy to offer you a refund or exchange, minus any delivery charges. Please visit our Returns & Exchanges page for more information.

Do you offer a repairs service?

We do offer a repairs service and in most cases it is complimentary, however, depending on the nature of the repair we may need to incur a charge. Please contact us for more information.

How do I contact Customer Services?

Please visit our contact us page to get in touch with customer services. We will aim to respond to you within 24 hours.